Terms of Use

1. The Service

Parcel Optix provides a multi-tenant, subscription-based platform for analyzing freight and shipping invoice data, including uploading carrier invoices, viewing analytics, and generating reports. Each customer organization (a "Tenant") operates within its own isolated workspace.

We may add, change, or remove features over time. We may also impose limits on certain features or restrict access to parts of the Service without notice or liability.

2. Eligibility and Accounts

• The Service is intended for business use by organizations and their authorized personnel. It is not directed to children, and you must be of legal age to form a binding contract to use it.
• You are responsible for the accuracy of the information you provide when registering.
• An organization’s account includes role-based access (Owner, Manager, Employee). The Owner is responsible for managing users within their Tenant.
• You are responsible for safeguarding account credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized use.

3. Subscriptions, Billing, and Payment

• Paid plans are billed on a recurring subscription basis through our third-party payment processors. We do not store full payment card numbers; payment details are handled by the processor.
• Fees, billing cycles, currencies, and any free trial terms are presented at the point of purchase. By subscribing, you authorize recurring charges until you cancel.
• Unless stated otherwise, fees are non-refundable except where required by law.
• We may change pricing on a going-forward basis with reasonable notice. Continued use after a price change constitutes acceptance.
• You are responsible for any applicable taxes.
• If a payment fails, we may suspend or limit access until the balance is resolved.

4. Your Data and Content

• "Customer Data" means the data you upload to or generate in the Service, including freight and carrier invoice data and any personal information about your own customers, recipients, or shippers contained in it.
• You retain ownership of your Customer Data. You grant us a limited license to host, process, and display that data solely to provide and maintain the Service for you.
• You are responsible for ensuring you have the right to upload Customer Data and that doing so complies with applicable law, including any privacy obligations you owe to the individuals whose information appears in your uploads.

We process Customer Data on your behalf. Our handling of personal information is described in the Privacy Policy.

5. Acceptable Use

You agree not to:

• Use the Service in violation of any applicable law or regulation;
• Upload data you do not have the right to use, or that infringes the rights of others;
• Attempt to access another Tenant’s data or otherwise circumvent the Service’s tenant isolation or security;
• Probe, scan, or test the vulnerability of the Service without authorization, or breach any security or authentication measures;
• Reverse engineer, decompile, or attempt to extract source code, except where permitted by law;
• Interfere with or disrupt the integrity or performance of the Service;
• Use the Service to build a competing product, or resell or sublicense access without our written consent;
• Use automated means to access the Service in a manner that imposes unreasonable load.

We may suspend or terminate access for violations of this section.

6. Intellectual Property

The Service, including its software, design, and content (excluding Customer Data), is owned by Parcel Optix and its licensors and is protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription. No other rights are granted.

If you provide feedback or suggestions, you grant us a perpetual, royalty-free right to use them without obligation to you.

7. Third-Party Services

The Service relies on third-party providers (for example, payment processing, email delivery, and hosting). Your use of the Service may be subject to those providers’ terms. We are not responsible for third-party services and do not control them.

8. Service Availability

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. The Service is provided on an "as available" basis. We may perform maintenance, updates, or modifications that temporarily affect availability.

9. Disclaimers

THE SERVICE AND ALL ANALYTICS, REPORTS, AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Parcel Optix does not warrant that analytics, savings estimates, negotiation insights, or other outputs are accurate, complete, or suitable for any particular decision. You are responsible for independently verifying outputs before relying on them.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARCEL OPTIX AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless Parcel Optix from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

12. Term, Suspension, and Termination

• These Terms remain in effect while you use the Service.
• You may cancel your subscription at any time through your account; access continues until the end of the current billing period unless stated otherwise.
• We may suspend or terminate your access for breach of these Terms, non-payment, or to comply with law.
• On termination, your organization's workspace and its data may be permanently deleted. Export any data you wish to keep before terminating. See the Privacy Policy for how data deletion works.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or within the Service). Continued use after the changes take effect constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of the jurisdiction in which Parcel Optix is established. The specific governing law and venue for disputes will be set out here once finalized.

15. Contact

Questions about these Terms can be sent to Parcel Optix, Available Upon Request, or support@parceloptix.com.