Managed Services

Don't want to chase refunds or renegotiate yourself?

The software runs the audit. When you want help, our team can work the results for you: filing FedEx and UPS refund claims or negotiating your carrier rates.

The software does the audit. Our team can run it for you.

Most customers start with the software and run the audit themselves. When the volume gets heavy, or you would simply rather have it done, our team steps in. Because your invoices are already loaded in Parcel Optix, we scope an engagement in hours rather than weeks, and we stay on afterwards.

Three ways we can run it for you

Pick the level of help that fits, from a full managed audit to a few hours of focused setup.

Managed freight audit

$2,500–$10,000 flat, or $1,500/mo retainer

The software runs the audit. When you want help, our team can work the results for you: uploading invoices, clearing the insights backlog, and surfacing the refunds and overcharges every month. You keep your Parcel Optix subscription and full access to your data.

  • We file the late-delivery refund claims
  • Monthly review of every FedEx and UPS invoice
  • You keep full access to the software and your data

Carrier rate negotiation

25% of projected savings

We walk into the rate review with your leverage report and renegotiate your FedEx and UPS agreements directly. Priced on a contingency of projected savings, so the engagement pays for itself, at a rate well below what traditional consultancies take.

  • We run the rate review for you, end to end
  • Contingency of 25% of projected savings
  • Versus the 30–50% the consultancies charge

One-off advisory and setup

$200–$300/hr

Need a hand getting set up or cleaning house? Billed hourly for focused, scoped work.

  • Custom analyzer setup and category cleanup
  • Historical backfill of past invoices
  • White-glove onboarding for your team

Most customers start with the software.

The Pro and Scale tiers give you the full continuous audit, the negotiation leverage report, and the workflow to run it yourself. Add managed services whenever you want a hand. They layer on top rather than replacing your subscription.